Shipping & Returns

Shipping

FREE SHIPPING WITHIN NEW ZEALAND ON ALL ORDERS OVER NZ $60*

Use the code FREESHIP60 for free shipping on orders over NZ$60*.
*Free shipping is a limited promotion and not available for orders delivered outside New Zealand.

Delivery Costs

New Zealand shipping for orders under $60: NZ$5.90. Please note that we cannot ship to a PO Box. Please use a street address when placing your order to avoid delays.
New Zealand: 2-7 working days, depending on your region. Working days are Monday to Friday, and do not include weekends or public holidays.

Tracking Your Order

Once your order leaves our warehouse you’ll receive an email with a tracking number that can be used to check your parcel’s progress. To track your parcel and get an estimated delivery time, click the link provided in the email to be automatically redirected to the appropriate courier site.

Delivery Conditions

We cannot deliver order to PO Boxes. Please use a street address as your delivery address when placing your order.

While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person. This can be a result of a delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight. This includes but is not limited to any delay caused by an incorrect delivery address being provided to us.

Delivery charges and minimum order are subject to change at any time.

Please check your order upon arrival to ensure it contains the right contents.

All orders are subject to availability of items at the time of dispatch. We do our best to maintain up to date and accurate information regarding stock levels. If any items in your order are out of stock at the time your order is packed, we will notify you via email and refund you for those items.

Receiving Your Order

When you receive your order, please make sure all the right contents are in your parcel.

International Orders

We don’t currently ship outside of New Zealand except for Wholesale orders. If you would like to make a Wholesale enquiry – please contact us.

Returns, Refunds & Exchanges

Return Policy

If something isn’t right, or you change your mind, we are happy to accept a return within 14 days of purchase, subject to the Refund and Exchange Policy.

Items purchased online can be returned by post for a refund. Please refer to the Refund and Exchange Policy at the bottom of this page to ensure your return meets the requirements.

HOW TO RETURN AN ONLINE ORDER VIA POST

1. Send the returned items to:
NatruKidz ONLINE RETURNS
30 Elliott Street
The Wood, Nelson 7010

Please include:
Your name and email address
Item code, description, and Transaction ID
Quantity
Reason for return

Change of mind returns must be unopened and fully accounted for.

2. Processing
Once we receive your package, we’ll check the item(s) to see if our returns policy has been met. Once approved, we’ll process the refund and notify you by email. The refund will appear in your bank account within 3-5 business days, depending on your bank.

Refunds & Exchange Policy

General

Items cannot be exchanged via post.

Items purchased online should be returned via post for refunds.

Shipping costs will not be refunded.

Change of Mind

If you change your mind about the products you have purchased from us, we will refund the purchase price or exchange those products in the country in which they were purchased subject to the following conditions:

Item(s) must be returned within 14 days of purchase, together with proof of purchase.
Item(s) must be sealed and otherwise unused with all original packaging intact.
Sale and clearance items are not eligible for a refund or exchange.

If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using internet banking once we have received the returned item back and confirmed that it meets conditions 1-4 above. You are responsible for any costs associated with returning the item to us including any currency conversion and local taxes.

Faulty

If an item is faulty, wrongly described, or different from the sample shown then we will meet our legal obligation which may include refunding the purchase price and delivery charges, or providing a replacement product provided the quality complaint has been logged with Customer Services.

Your personal information will be used according to our Privacy Policy to process your refund or return.

We want you have the best online shopping experience, so if you have any problems with your order, please contact our customer service team by using the Contact Us page on the NaturKidz website.